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He may be wrong as well. The most important is that you respond to the complaint immediately with a full qualified explanation letter. Pay attention how effective it sparked up your bosses when the customer wrote that letter to the upper management complaining about you. Remember: Writing an explanation letter on your behalf will surely subside their resentment. When writing a letter to your boss, it is compulsory to use a respective and a polite tone, and the letter must be as short as possible and right to the point. Keep in mind you only have to explain your side but not to argue. A considerate and polite response letter will often help soothe your bosses or managers even if, for sure, you disagree with that complaint and you cannot do anything about it. Your response must begin by explaining the aim of your letter stating that this is to clarify the customers issue. When referring to the dissatisfied customer, always refer him or her as a valued customer shows that, disregarding what happened, you saw him or her as a valued one. The next step is to state the time and date of the complaint, explaining what happened at the time when the complaint was sent. Then, describe in detail why you think you were misunderstood by the valued client and he decided to write his complaint.
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It is the exception to find a company giving a raise to the tech with the highest customer satisfaction. There is not really a flat rate time for diagnosis in most cases. This means that a good mechanic that can troubleshoot a problem in 0. 5 hours may charge significantly less than a clueless mechanic that spends 2 days swapping parts to figure it out. In the first case, an honest mechanic will flag 0. 5 hours.
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